10 Tips to Write your Procedures

Procedure are the fundamental of your business: they explain what you do. They serve in the daily operation but also in training, continuous improvement, problem solving, etc. Or at least they should. Today most of companies struggle with procedure management. Ill-written, a procedure is not useful. None read it or…

Why the Disruption between your Quality & Operation Departments will lead your Organization to Failure

Have you ever noticed that the Quality Department and the Operation Department of your company seem not to work for the same company? While the Operation Department is looking for productivity, efficiency and cost reduction, the Quality Department is looking for standardization, compliance and robustness in the processes. With these…